Can't log in to forums
I'm having trouble logging into the official forums. When I sign in on with my account it logs in fine on the site itself but on the community page it won't sign me in at all. It just says redirectin...
Forum Discussion
@dustygirl68 As a tech I have to deal with customer service a lot. Since this pandemic customer service has been nonexistent. Have you tried logging into the forums from another computer? browsers have tightened security in recent years. I normally use Firefox but if I have issues I will try Chrome. To contact EA customer support seems to be dependent on the time of day based on the hours that EA customer support is open. I have used the call back feature a few times and seems to work well. The call back may not be available where you are. Helpers in these forums do not have access to help users with account issues. You might try social media (Facebook, Twitter, etc) might work although I have never tried them.
@roberta591 I've tried other browsers and still no reset password link. I've been at this for several months. What I've been discussing here is only referencing my experience this past evening.
As for EA customer service, my experience last night when I initially tried, chat was grayed out and it did occur to me that no one was available that late at night. At that time, while it said I could email or call there were no links and no phone number or even a "call me back" link. When I tried early this morning I finally had a chat link to click and I told you what happened there. I did reach someone and they ditched me after asking my name. I even received the email that I mentioned, saying that someone would respond soon. Other than Peer you are the only one to respond. I'm thinking that Peer was the person that email was referring to, but they didn't appear interested in sticking around.
Anyway, thanks...
As for EA customer service, my experience last night when I initially tried, chat was grayed out and it did occur to me that no one was available that late at night. At that time, while it said I could email or call there were no links and no phone number or even a "call me back" link. When I tried early this morning I finally had a chat link to click and I told you what happened there. I did reach someone and they ditched me after asking my name. I even received the email that I mentioned, saying that someone would respond soon. Other than Peer you are the only one to respond. I'm thinking that Peer was the person that email was referring to, but they didn't appear interested in sticking around.
Anyway, thanks...
EA_DavidCommunity Admin
@dustygirl68 Hey, please check your DMs, I've sent you a message, hopefully we can get this sorted.
