Can't log in to forums
I'm having trouble logging into the official forums. When I sign in on with my account it logs in fine on the site itself but on the community page it won't sign me in at all. It just says redirectin...
Forum Discussion
What browser are you using?
@roberta591 Then maybe you could point us in the direction of how to log into the forums??? It won't let me register a new account, because it says I already have an account. When I try to log in with the account info that I have it says incorrect. However, it won't allow me to reset my password either.
@dustygirl68 You can't re register your forum login. A new account must have a different login but your games are registered to the old login. Account issues can not be addressed in these forums as they are public. You need to contact EA help at EA customer service
- @roberta591 I realize that account issues can't be discussed here, but I came here as a result of not being able to successfully contact EA customer service. First time I tried the chat feature was not active and there was no phone or email option. Several attempts later I tried again and chat was available and I even connected with someone named Peer who literally left the chat after asking my name. Just like that they left. They never came back. I was like...ugh. The link you shared is where all this happened, so yeah I've already tried your suggestion. on forums.thesims.com it tells me what my username is even though I've never logged onto the site from this computer and it's obviously connected to my EA account. However, I can't remember my password and the forum doesn't have a reset link.
I tried one more time and now it's telling me I have a open case. We'll see what happens.@dustygirl68 As a tech I have to deal with customer service a lot. Since this pandemic customer service has been nonexistent. Have you tried logging into the forums from another computer? browsers have tightened security in recent years. I normally use Firefox but if I have issues I will try Chrome. To contact EA customer support seems to be dependent on the time of day based on the hours that EA customer support is open. I have used the call back feature a few times and seems to work well. The call back may not be available where you are. Helpers in these forums do not have access to help users with account issues. You might try social media (Facebook, Twitter, etc) might work although I have never tried them.
