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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Re: EA ID Names

Hey @Sp1r1tMusicorum if a username is not accepted then it's best to try a variation on the username in question.

There's a variety of reasons why a username you would like to use is not allowed and is not something we can really discuss with you.

What we can do is direct your feedback on to the team who make these decisions so that they can take a look. It's why our live support team directed you here as this is not an account issue and not something they could help with. 

Darko

8 Replies

  • @EA_Darko Thank you for explaining why they sent me here, makes a little bit more sense.  And I would appreciate the feedback being sent.

    A person's legal name should they be able to provide proof of it, should almost never be blacklisted from their use, it basically sends the message that they as a person are offensive, when that's not the case.

    Additionally it should be better suited to blacklist phrases and not just blanket words in many cases, as I am sure you can imagine, using the word Spirit (which in my case is my first name, is incredibly much more difficult to use with malice to hurt or offend someone, and to be perfectly honest, if someone is offended by the fact that is my first name, that's a situation where they will need to get over it or maybe just add me to their blocked list.  As mentioned I understand the word gay is blacklisted, and I can easily see how that might be abused, but again, a system where legitimate uses of the word should be put into place, especially if its not being upheld by way of Steam Usernames..

    I again appreciate your response, and I really hope this feedback does actually impact something instead of just being put in the (non action) column.

    Spirit

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @Sp1r1tMusicorum 

    I would follow the suggestion of Darko and just change the user name. 

    Her is an example of a real persons name that would just never fly as a gamer name:

     

    Just because it is their actual name does not mean that it should be used as a game tag on the forum or in the games. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Sp1r1tMusicorum as I said, there are numerous reasons why a name may not be accepted and not all involved it being offensive. 

    We can't get into the reasons why some innocuous names may not be accepted but if you run into the issues you are seeing then a variation on that name or another is the best course of action. 

    It's also a good idea never to use your real name as a username. Using your real name makes it easier for people to find you and not everyone may have the best intentions. If people post their full name here on AHQ at the end of a post and we see it we'll remove it to protect the user. 

    Darko

  • @EA_Darko No I understand there are reasons, even if they make no sense to those of us not in the know.  I am certain that EA is not trying to make anyone feel like crap, or anything of that nature, just a real disappointment is all, and still confuses me but i get it.

    As for the latter part of your post, I respect the stance, but its been used as my brand name as well, its all over my social media platforms and in use for that purpose.  Again I appreciate the heads up, and will be mindful in EA posts.

    Feel free to lock the thread.

  • @Asmodeus566 

    Again the points I made are being lost here.

    If that's your name, and you supply proof, yeah I think a manual override should exist if you so desire to put your account name as that..  But honestly, I sorta tire of these examples such as having a last name Gaylord, or * Van * as your username (which by the way I see some of those words used in games all over the internet) those are quite clear reasons why some censorship might be used, but again, I'm referring to a specific name or word, Spirit, not obvious ones..

    My main point in case is, these rules should be reviewed, and manual overrides should be a thing where applicable.  It would be a simple submit an ID with a photo of you holding it with your face clear, scan the photo for matching words, if unclear trigger manual approval which feeds it into a quick ticket request for a human to approve, once approved either automated or by a human, the name could be greenlit. The same process could be done for brand names ect.

    These types of features exist all around the globe, so implementation is not really that difficult.

    Also I have modified the name already, I was simply following the steps that were told to me by Support, Darko has stated he will submit the feedback and I have already pinged accept as an answer.

  • Anonymous's avatar
    Anonymous
    3 years ago

    @Sp1r1tMusicorum 

    It might not be a total fix, but you can just download and play Apex Legends from Steam. That way you can just use any username you really want. Valve is much easier on user's for names. You just click the profile and change your name, you can do it as much as you like as well.

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @KYSOMT 

    Please do understand even if steam lets you type what you want for a user name it still shows up when you play on EA and if it is against the rules it could still be actioned on.

    With that in mind I would not want to be the one that gives people false information and or information that could get people into trouble. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    I'm going to go ahead and lock this now as there's a lot of speculation and incorrect info being shared. 

    We will pas the feedback on.

    Darko

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