Falsely Banned on Apex for "Cheating"?
I got banned on Apex in my first game of Season 12 and I have absolutely no clue why. I contacted EA help and I was told it was a bug with the in-game store since the ban did not show on my account or my ban history. Later, the same day, I am told I was banned for cheating in Apex which I have never done in my life. No exploiting, no aimbot or mods, no abusing glitches, nothing. I reached out to EA help and asked to appeal my ban and the person helping me was very nice and helped with my ban appeal. Next day, it says it was denied. So, I reached out again and the person helping me sent more information to the terms of service team to help my case. What is frustrating to me is that EA has not told me what caused my ban. They said it was for cheating, but they have many definitions of cheating. I've played Apex since the game released, back when i was on Xbox. I played the game daily for months before taking a break for a couple season, then came back mid 2020 and haven't stopped playing since. I have Lifeline's heirloom (which I thankfully got at lvl 26 on my new PC account when I moved to PC) and I have a few battlepasses and my favourite Lifeline skin, Alabaster Titan, which I don't think will ever re-release. I am frustrated that I can't talk to a terms of service team member to get more information on the subject and explain my side because I use Apex for YouTube and social media content and have never cheated or broken any rules on Apex Legends
You will need to speak to our Terms of Service team in relation to any ban @EhMystic.
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
