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CrazyCousins019's avatar
CrazyCousins019
Not applicable
3 years ago
Solved

banned from apex , need help contacting an advisor

so I was recently perm banned in apex. I’ve sent 5 appeals and they were all declined. so now it feels as if it’s my last resort to get on a call with someone to try and explain. but there is no option to call someone. I’ve read other forums and you say to go to profile and select can’t sign in and it should give me the option but it doesn’t because since I’m banned I have limited access on my account. so if there’s another way in calling an advisor that would be very helpful , thank you.

  • Hello, @CrazyCousins0194 

    If ToS reviewed your account 3 times and declined to lift the ban, it will need to stay in place. This not an issue that can be resolved over the phone.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @CrazyCousins0194 

    If ToS reviewed your account 3 times and declined to lift the ban, it will need to stay in place. This not an issue that can be resolved over the phone.

  • @CrazyCousins0194  The only advice I can give in this situation would be to read section 15 of the user agreement and see if that is the path you want to take to overturn the ban on your account since the normal channel of disputing the ban has failed.

  • CrazyCousins019's avatar
    CrazyCousins019
    Not applicable
    3 years ago

    that isn’t answering my question , I need a way to get into a call with an advisor. and I will try 1,000,000 times if that’s what it takes to get my account back. I’ve had it since 2025 and had one suspension and then I’m permanently banned. so if you could give me a direction to get in contact with an advisor that would be great. 

  • CrazyCousins019's avatar
    CrazyCousins019
    Not applicable
    3 years ago

    yeah it is bc I want my account back. like I’ll do whatever it takes however many times I try. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @CrazyCousins0194 

    There is no one you can talk to about this. I'm now going to lock this thread as the correct answer has been given and there is nothing we can do over Answers HQ to help.

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