RE: Case 06414985: Error Installing "Bring Down The Sky" For Mass Effect
Hello,
On the 13th of November 2012, in response to a relevant request of mine, you have provided me with a key for the installation of Bring Down The Sky DLC (see also bellow attached e-mail). However, I recently formatted my laptop and when I tried to re-install the DLC with the same key I get the message that for security reasons there is a limit on installs someone can have on a single key and that the limit has been exceeded. I do have a desktop and two laptops and it is quite possible that I have installed the DLC quite a few times this last year, but always for personal use through the steam platform only for my account (and the original Mass Effect Key).
Therefore, you are kindly requested for your help in order to make this new re-installation possible.
Best Regards
Ioannis Vyridis
From: Customer Experience
To: [edit: email address removed]
Subject: Case 06414985: Error Installing "Bring Down The Sky" For Mass Effect
Date: Τρίτη, 13 Νοεμβρίου 2012 7:32:14 μμ
HELP CENTER
Hello Loannis,
Thank you for contacting Electronic Arts.
I understand that you're experiencing installation issues with the Bring down the sky DLC. I
appreciate your patience so far.
Sorry to inform you that the key "xxx" appears to be obsolete. I'm providing
you with the required key: xxx
Please go to the link: http://masseffect.bioware.com/me1/galacticcodex/bringdownthesky_pc.html
Select steps 3 and download the DLC and then use the above key to activate the DLC
You are our valued customer and as a token of appreciation, we’ll be sending you a 15% discount
coupon code. The code can be used to make purchases through Origin with the following
exceptions – the code cannot be used to purchase virtual currency, placing pre-orders, third party
games, already on sale items and games released within last 14 days.
Here is the discount code:xxx
At Electronic Arts, we value your co-operation and looks forward to hear from you. Also, in case of
any help, please get in touch with us anytime.
Regards,
Neeti
Electronic Arts - World Wide Customer Experience
