Forum Discussion

nicoleguig's avatar
4 years ago

All photographs and paint from reference paintings are gone

I’ve noticed all my paint from reference paintings (like cheated cc art) and photographs taken and hung in game, as well as all the photos in my sims inventories are now blank or white and completely blank. I have no mods or cc in my game and I’m using a Macbook pro.I’ve seen this issue in forums since 2015 but no real concrete solutions. I’ve tried repairing my game to no avail. Any help? 

7 Replies

  • @nicoleguig I have used 'NoCC' artwork that other players make in some of my builds. I just went in and checked several of them in my game, and both the ones that have paintings and photos that are made like this are still appearing as normal and not blank for me, as you are describing in your game. Do you have Mods or CC in your game? If so, did you test without them, and the cache file, to see if the issue may be that a game update is conflicting with one or more and causing the issue? To test this ...

    Spoiler
    Try moving the Mods folder from your "The Sims 4" folder [Documents > Electronic Arts > The Sims 4] to your desktop (save it for reference) and delete the localthumbcache.package file in your “The Sims 4” folder. Then check in a new game save to see if this issue is still occurring. You can test without saving in order to identify which CC/Mods are causing the issue, then remove or add updated version(s) of the Mod/CC causing the issue.       
  • I’ve updated my post with more info now that I see how widespread the issue is. Don’t have mods or cc! 

  • PugLove888's avatar
    PugLove888
    Hero
    4 years ago

    @nicoleguig , until @SheriGR is able to get back to you, are you playing on a PC or a Mac? 🤔  I don't know if that makes a difference or not, but I'm asking in case it does! 😉

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @nicoleguig It's a bug. I don't think there's any workarounds. Just click me too on the threads so EA knows how many are affected.
  • SheriGR's avatar
    SheriGR
    Hero
    4 years ago

    @crinrict Thank you for sharing those Bug Reports! I remember that bug, but don't see it currently and was assuming it was fixed. 🤦🏻‍♀️ Sorry! There were specifics on what triggered it, if memory serves, and I think I was able to trigger it in testing (maybe something to do with moving them?)? For some reason I thought it had been fixed either entirely or in most cases, and have not seen it in a long time. @nicoleguig perhaps you may want to read through the two bug reports to see what the testing and troubleshooting results were for those who were having the issue?

    @nicoleguig  On the three lots that I made that have some of these paintings in them that I checked in my game when I saw your post are in the gallery. If you place one of these, without moving any of the paintings or photos around or editing them, do you see the white image issue in your game?

    I tried in build or live mode, plus I placed a new lot and looked there and am not seeing the issue with the 'NoCC' photos or paintings that are actually made form reference in the manner I assume you're referring to. (I'm on Mac, fully updated computer and game, own all packs, and never have used Mods or CC.)

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