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Re: Error code 801

Is it also gone on your existing save or just the new one ?

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You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.

First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.

Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.

You will need the following folders

- Tray (your households and lots you have saved to library)

- Usersettings(.ini) (your event rewards)
- Custom Music (if you added any)
- Screenshots (if you've taken any)
- Videos (if you've taken any)
- ConfigOverride (if you made any although I recommend redoing those)
- Options(.ini) (although I recommend to just redo your settings in the game)

Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.

All other files are recreated and not needed.

11 Replies

  • Yes, it's gone on my existing save! I believe it was an issue from one of my clothing mods as when I placed back a certain folder the issue reappeared. Thank you so much for your help! 🙂 Forever grateful.

  • hxixxy's avatar
    hxixxy
    9 months ago

    Hello!

    What to do if I have pasted the saves from the old Sims 4 folder, and it still pops up with “The game failed to load. Error Code: 123:2dc127b:c7173efc. It is recommended that you relaunch the game”

    I previously had mods but have not used them in over a year. I had this happen to me before and when trying to figure it out I ended up losing a whole legacy generation.

  • hxixxy's avatar
    hxixxy
    9 months ago

    @luthienrising Oh! Thank you I did not even realize. In the bug reports am I supposed to be looking for the 123 code?

  • hxixxy's avatar
    hxixxy
    9 months ago

    @luthienrising The EA app just got done updating. I even repaired it before going onto it. I am still having the code error pop up. I even tried to double load it.

  • @hxixxy Head to Bug Reports or Game Issues for support if it happens without mods. Regardless, you'll need a different thread than this one.

  • Hi,

    im having the same issue I tried this method and it seems like my save file Slot_00000002.save is the issue. However thats the save file that hold my family in it, it wa working completely fine for weeks and then without an update or anything when travelling in between worlds error 801 popped up and removing that save is all that works, is there any thing I can do ? 

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