PS5, local and cloud storage saved data files both got corrupted

I downloaded a wrap, I got a prompt in game saying that it wasn't saving the progress, so I did like like is stated in the article and closed the app. I'm on PS5, when I opened again the game, immediately got a message from the PS5 OS saying that the saved data was corrupted and that it was removed (deleted from the console). So, I downloaded the saved data from the cloud storage, from the Sony servers, but it was also corrupted and the moment I open the title the PS5 automatically deletes the file. So, even the back-up got corrupted, therefore I've found no way to restore my online and offline progress. I created a case in the support section, twice already, and I had no response from the support at all, nothing. All I have is an automated e-mail with the case number number and saying that an advisor will get in contact soon, but that never happen.

Any help would be greatly appreciated.