After trying to find anything that would help with no success i assume this is my last option.My friend gifted me NFS Heat on Steam so we could play it together (him and my other friend bought it on Steam as well). Their game works perfectly without any issues but my game gets stuck at around 25% of loading into the game after pressing either "Play Online" or "Play Solo". I already tried these things but no success. (Clean Boot launch, cleaning cache in EA App, restarting steam, verifying the game files, reinstalling the game on different drive, uninstalling and installing GPU Drivers, multiple PC restarts, running System File Checker, disabling every overlay (NVIDIA GeForce Experience overlay, Steam in-game overlay, discord overlay), running the game on administrator mode)My PC is running every game i play perfectly fine without any issues, my PC has everything up to date.I even have better than recommended specs: CPU: AMD Ryzen 5 1600GPU: MSI GeForce GTX 1650 4GB GDDR6RAM: 32 GB @ 3200 MHz, CL16Fast and Reliable internet connection

Hi @zynxToggled Do you get an error message? Also would it be possible to get a DxDiag file?

So.. I know that my CPU has Max RAM Frequency at 2 666 MHz but ive been running them at 3200 since i never had any issues with that.. until i played NFS. Lowering them to 2666 fixed the issue.

My last message explains the reason etc. regarding what you said: No, i didnt get any error message. Also i had to go through the dump files to even get close to understanding what is causing the crash.

Ok.. this seems to be endless :D So, now i got through the part where it was crashing before but now when i get into garage and go to play by selecting either Day/Night it crashes, exactly the same way as before but in different part .

here is my crashdump and dxdiag: ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Dereference Value: NullPtr Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 999 Key : Analysis.Elapsed.mSec Value: 1052 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 218 Key : Analysis.Init.Elapsed.mSec Value: 5725 Key : Analysis.Memory.CommitPeak.Mb Value: 356 Key : Failure.Bucket Value: NULL_POINTER_READ_c0000005_NeedForSpeedHeat.exe!Unknown Key : Failure.Hash Value: {a71ce58a-83a3-7dfd-a740-22bedae30259} Key : Timeline.Process.Start.DeltaSec Value: 69 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Version Value: 10.0.19041.1 Key : WER.Process.Version Value: 1.0.60.7040 FILE_IN_CAB: CrashDump_2024.03.27_16.41.57.971.mdmp COMMENT: Frostbite MiniDump. Address: 14b03857d (In Windbg type: .ecxr) [EOF] NTGLOBALFLAG: 0 CONTEXT: (.ecxr)rax=000000000000010e rbx=000000005197ae00 rcx=00000000ffffffff rdx=000000000000010e rsi=0000000000000000 rdi=000000005039b5e0 rip=000000014b03857d rsp=000000004d3cebd0 rbp=00000000af055844 r8=0000000000000057 r9=000000004b980796 r10=0000000040945519 r11=00000001438b2339 r12=000000014492b310 r13=00000000458f153c r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz ac pe cy cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010293 NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6de9e01: 00000001`4b03857d 4c8b06 mov r8,qword ptr [rsi] ds:00000000`00000000=???????????????? Resetting default scope EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 000000014b03857d (NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x0000000006de9e01) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000000 Attempt to read from address 0000000000000000 PROCESS_NAME: NeedForSpeedHeat.exe READ_ADDRESS: 0000000000000000 ERROR_CODE: (NTSTATUS) 0xc0000005 - Instrukce na adrese 0x%p odkazovala na adresu pam ti 0x%p. S pam t nelze prov st operaci: %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 STACK_TEXT: 00000000`4d3cebd0 00000001`4afd5101 : 00000000`af054ef0 00000000`af056010 00000000`af055844 00000000`00000000 : NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6de9e01 00000000`4d3cec20 00000001`4afce2be : 00000000`af054790 00000000`4d3cee90 00000000`af054ba0 00000000`00000000 : NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6d86985 00000000`4d3cecc0 00000001`4b02c8d6 : 00000000`00000000 00000001`dc584ba0 00000000`a7c85600 00000000`a7c85630 : NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6d7fb42 00000000`4d3ced50 00000000`00000000 : 00000000`00000000 00000001`dc584ba0 00000000`a7c85600 00000000`a7c85630 : NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6dde15a SYMBOL_NAME: NeedForSpeedHeat+6de9e01 MODULE_NAME: NeedForSpeedHeat IMAGE_NAME: NeedForSpeedHeat.exe STACK_COMMAND: ~21s; .ecxr ; kb FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_NeedForSpeedHeat.exe!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.60.7040 FAILURE_ID_HASH: {a71ce58a-83a3-7dfd-a740-22bedae30259} Followup: MachineOwner

Game crashing when loading at around 25%

15 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @zynxToggled

Do you get an error message? Also would it be possible to get a DxDiag file?
zynxToggled
2 years ago
So.. I know that my CPU has Max RAM Frequency at 2 666 MHz but ive been running them at 3200 since i never had any issues with that.. until i played NFS. Lowering them to 2666 fixed the issue.
zynxToggled
2 years ago
My last message explains the reason etc. regarding what you said: No, i didnt get any error message. Also i had to go through the dump files to even get close to understanding what is causing the crash.
zynxToggled
2 years ago
Ok.. this seems to be endless :D So, now i got through the part where it was crashing before but now when i get into garage and go to play by selecting either Day/Night it crashes, exactly the same way as before but in different part .
zynxToggled
2 years ago
here is my crashdump and dxdiag:
******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Dereference Value: NullPtr Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 999 Key : Analysis.Elapsed.mSec Value: 1052 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 218 Key : Analysis.Init.Elapsed.mSec Value: 5725 Key : Analysis.Memory.CommitPeak.Mb Value: 356 Key : Failure.Bucket Value: NULL_POINTER_READ_c0000005_NeedForSpeedHeat.exe!Unknown Key : Failure.Hash Value: {a71ce58a-83a3-7dfd-a740-22bedae30259} Key : Timeline.Process.Start.DeltaSec Value: 69 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Version Value: 10.0.19041.1 Key : WER.Process.Version Value: 1.0.60.7040 FILE_IN_CAB: CrashDump_2024.03.27_16.41.57.971.mdmp COMMENT: Frostbite MiniDump. Address: 14b03857d (In Windbg type: .ecxr) [EOF] NTGLOBALFLAG: 0 CONTEXT: (.ecxr)rax=000000000000010e rbx=000000005197ae00 rcx=00000000ffffffff rdx=000000000000010e rsi=0000000000000000 rdi=000000005039b5e0 rip=000000014b03857d rsp=000000004d3cebd0 rbp=00000000af055844 r8=0000000000000057 r9=000000004b980796 r10=0000000040945519 r11=00000001438b2339 r12=000000014492b310 r13=00000000458f153c r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz ac pe cy cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010293 NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6de9e01: 00000001`4b03857d 4c8b06 mov r8,qword ptr [rsi] ds:00000000`00000000=???????????????? Resetting default scope EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 000000014b03857d (NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x0000000006de9e01) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000000 Attempt to read from address 0000000000000000 PROCESS_NAME: NeedForSpeedHeat.exe READ_ADDRESS: 0000000000000000 ERROR_CODE: (NTSTATUS) 0xc0000005 - Instrukce na adrese 0x%p odkazovala na adresu pam ti 0x%p. S pam t nelze prov st operaci: %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 STACK_TEXT: 00000000`4d3cebd0 00000001`4afd5101 : 00000000`af054ef0 00000000`af056010 00000000`af055844 00000000`00000000 : NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6de9e01 00000000`4d3cec20 00000001`4afce2be : 00000000`af054790 00000000`4d3cee90 00000000`af054ba0 00000000`00000000 : NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6d86985 00000000`4d3cecc0 00000001`4b02c8d6 : 00000000`00000000 00000001`dc584ba0 00000000`a7c85600 00000000`a7c85630 : NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6d7fb42 00000000`4d3ced50 00000000`00000000 : 00000000`00000000 00000001`dc584ba0 00000000`a7c85600 00000000`a7c85630 : NeedForSpeedHeat!AmdPowerXpressRequestHighPerformance+0x6dde15a SYMBOL_NAME: NeedForSpeedHeat+6de9e01 MODULE_NAME: NeedForSpeedHeat IMAGE_NAME: NeedForSpeedHeat.exe STACK_COMMAND: ~21s; .ecxr ; kb FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_NeedForSpeedHeat.exe!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.60.7040 FAILURE_ID_HASH: {a71ce58a-83a3-7dfd-a740-22bedae30259} Followup: MachineOwner
DxDiag.txt107 KB
EA_Illium
EA Staff (Retired)
2 years ago
Hey @zynxToggled

Thanks for the DxDiag, I wanted to confirm have you tried the following?

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Repair or Install the VC++ files for your game (Guide here)

Restart your device in Clean Boot mode first then try again.

Try a new user or admin account
zynxToggled
2 years ago
@EA_Illium yes i did all of that
EA_Illium
EA Staff (Retired)
2 years ago
Hi @zynxToggled, Do you have heat installed on your C driver or another drive?
zynxToggled
2 years ago
No, different drive. @EA_Illium
EA_Illium
EA Staff (Retired)
2 years ago
Hi @zynxToggled, Would it be possible to test on your C drive and check if it freezes at the same point?

Forum Discussion

Game crashing when loading at around 25%

15 Replies

About NEED FOR SPEED™ Franchise Discussion

Recent Discussions

NFS Heat laggy cutscenes + intro

Studio error 00238.0

NFS heat

Need a help

CE-112987-8 error when downloading Need for Speed from PS Store [PS5]