I've been constantly Disconnected from EA servers while playing or even browsing the menus in HUT mode. Sometimes I manage to complete a full game, but that's very rarely..Never had issues with previous NHL17.Also the broadband/internet connection is good without any interruptions.What could cause such issue with this?

Ive had the same problem except now I cant even find an opponent. I just recieve a msg saying " Failed to retrieve data;please try avain later" followed but a long error code and there is nothing wrong with my internet.

I just got disconnected from your servers on the dying seconds of the third period on hut champs. Which means I got placed lower than I was supposed to and this means I wont be able to get the better rewards. Please, fix your game or don't release another one

Online play is terrible. NHL 18 is the only game I have that constantly drops out. It gets worse after each update they release. Don't waste your time trying to call and get support or going through all the useless setting changes. It's not your console or settings, the game has had online connection problems since day one. Just cross your fingers they get it right in NHL 19, and hopefully spent some time on this issue and not just adding pond hockey.

I moved your topic to the correct section.

Hello @kristsl Sorry to hear about the issue you are having with NHL 18, when did this issue start to happen for you? Also, have you tried any form of troubleshooting? /Atic

Constantly Disconnected from EA servers NHL 18 HUT mode

35 Replies

IIPrest0nII
Hero (Retired)
8 years ago
I moved your topic to the correct section.
EA_Atic
DICE Team
8 years ago
Hello @kristsl

Sorry to hear about the issue you are having with NHL 18, when did this issue start to happen for you?

Also, have you tried any form of troubleshooting?

/Atic
Anonymous
8 years ago
Hello.
Issue has appeared since I bought the game as started playing online.
I have noticed the first crash with the server appears in about 5 minutes as I have turned on NHL HUT mode. After that it's random, but has happened often right before an ending in online game. That's very frustrating as I'm been thrown out the HUT mode, I have lost the game no matter what was the score, the opponent sees as I have discontinued the match and I don't get any EA pucks what so ever.. I tried a lot of the troubleshooting and unfortunately nothing has worked for me.
Any suggestions?
EA_Atic
DICE Team
8 years ago
hey @kristsl

The game thinks that you disconnected because of lack of data sent to the game server.

I would recommend that you follow this link: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

If nothing of the steps works please come back to us. 🙂

/Atic
Anonymous
8 years ago
I am not able to play any online other than EASHL but all my other games work. My xbox is about 7 feet away from the router so its not anything wrong with my connection and my wifi works fine and everything is open.
Anonymous
8 years ago
Same thing here, unable to play for almost a week. HUT is the only game I play, so I'm very disappointed...

I'm on Xbox One, and the server are marked as down on this page since Tuesday... https://help.ea.com/en/nhl/nhl-18/

Will this be fixed at some point?
EA_Atic
DICE Team
8 years ago
Hey @MathG35 What kind of issue you are getting?

Thanks for the report on that site I have sent that to the right people. The servers are online and people are playing.

/Atic
Anonymous
8 years ago
Exactly the same error that the OP. My internet connection is perfect, I work from home connected to a server all day and I never have any problem. Only in NHL... Already tried all the troubleshooting I've found...
Kind of sick of this issue... I'll retry tonight, but I'm pretty sure I'll disconnect again in the middle of a game...
Anonymous
8 years ago
I've played 2 games yesterday evening without issue. I've tried to play another 20 minutes ago and got disconnected before the first faceoff (at least...). Something it still wrong...
When it happened, I'm kicked out of HUT like the OP. Then if I try to come back, I'll have the "Network Connection Issue" window. I'll just retry a couple of seconds later and it will work. Until the next disconnection...
I'll also get disconnected from the HUT menus from times to times.
EA_Atic
DICE Team
8 years ago
Hey @MathG35 sorry to hear about the issue you are having, but its sounds like connective problem. It does not mean its on your side.

What kind of troubleshooting have you done to try solve the issue?

/Atic