Product: Apex LegendsPlatform:PCPlease specify your platform model. PCAMD or Nvidia Model Number i7-7800X; GTX 1080tiEnter RAM memory size in GB 32 GBWhat is your gamertag/PSN ID/EA Account name? Q_SpicePlease provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)? N/AWhich Legends were your squad mates using (if applicable)? N/AWhere did the issue occur? In the lobby (waiting area before the match)Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loading splash screen (not even in the game yet, just trying to open it)What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening the gameDid your squad mates also experience the issue? NoHow many matches had you played in a row before the issue occurred? N/AWhen did this happen? (dd.mm.yy hh:mm) 09/05/2022 10:00 AM ESTHow often does the bug occur? Every time (100%)How severe is your issue? Major impacts to gameplayWhat happens when the bug occurs? Game will not open; loading splash screen returns error "Launch Error: Error validating EasyAntiCheat code signing certificate"What should be happening instead? Apex should be recognizing that the correct and functioning security certificate is installed and being recognized by Easy AntiCheatSteps: How can we find the bug ourselves? Not terribly sure what caused it. Nothing has occurred since it last worked that would cause an issue.Things tried so far:Tried opening other games with EAC enabled on them with no problems, this eliminates it being a potential problem with the EAC clientTried reinstalling EAC client just in casevalidated EAC client in Apex system folder to restore any possible lost relative file pathwaysdeleting security certificate and validating Apex (this force-reinstalls a fresh certificate version)validating Apex game files through Steamreinstalling Apex through Steamreinstalling all relevant driverschecking for anti-virus conflicts; both EAC and Apex are authorizedrestarting PC in-between each stepvalidating Windows version (is up-to-date)scan for malware (none found)Problem started at 10:00 AM EST 5/9/2022 with last functioning login and use of the practice range at 2:00 AM EST 5/9/2022 at which point there were no indications of any issues. Only thing that happened in between those hours was turning PC off, and then back on again.One additional thing is that I can not open Apex only 99% of the time (likely). It actually opened once and allowed me into the lobby. The interesting part is that there were no buttons on anything, like, I couldn't select matches, servers, change legends, etc. Then it kicked me out with the same error message after about 1 minute. This happened around noon EST and occurred after I initially reinstalled Apex and re-validated EAC. Basically, it can open, under the right conditions; but clearly is having issues even with disallowing access for EAC not being recognized (if I could have gotten into a match, it would have been possible to play without EAC active; this is a potential major security vulnerability).A possible issue is that the certificate is issued to Titanfall 2, not Apex; but at the same time I am not familiar with how the certification path structures function so this could be normal (picture included with Warthunder's certificate for reference; WT opens and runs fine, Apex does not).

This error is not occurring in over 5 other games I have installed which use the EAC client. I am confident in the assessment that the EAC client is not at fault here.AV was also totally disabled when trying that as a possible conflict. It is not the issue either.This specific error is caused by a misconfigured SSL certificate. Either the certificate issued to Apex is currently wrong, or Apex isn't recognizing EAC's certificate for Apex.It is likely a network-related error of some sort and may be related to the Saviors update in some way. A few others both here and on the subReddit are having the same or similar certificate issues and cannot resolve them at this point.

@EA_David i think the problem is happened at the titianfall2 certificate

@Tang9374 I had a friend check their game that is working and the Titanfall 2 Certificate comes up with the same validation error. This doesn't seem to be causing the launch validation error.Resetting Windows or re-installing Windows seems to solve the issue, which kind of tells me that it could not an Apex issue, or an EAC issue, and could be some obscure Windows setting that is causing the certificate validation issue. But re-setting Windows should not be the solution to this issue, there has to be something easier. (I was updated to Windows 10 21H2 with all drivers updated today)I opened Group Policy editor and changed the Certificate Validation settings in Windows to extend the timeout period in which a certificate can try to validate with the publisher. From 15 seconds to 60 seconds. This did not work. I'm going to try extending it to some extreme length like 1000 seconds and see if it's a timeout issue.I also made Windows trust all installed certificates (I installed the certificate in the Trusted Root Certificate folder in Certificate Manager). This also did not solve the issue.I hope someone is able to find a fix for this soon

this is the picture of the certificate

i'm fixed this erro, you can dowload and install this cert to fix , remember install in "Trusted Root Certification Authhorities"

Forum Discussion

Q_Spice

4 years ago

Easy AntiCheat: Error Validating Code Signing Certificate

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number i7-7800X; GTX 1080ti
Enter RAM memory size in GB 32 GB
What is your gamertag/PSN ID/EA Account name? Q_Spice
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loading splash screen (not even in the game yet, just trying to open it)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 09/05/2022 10:00 AM EST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game will not open; loading splash screen returns error "Launch Error: Error validating EasyAntiCheat code signing certificate"
What should be happening instead? Apex should be recognizing that the correct and functioning security certificate is installed and being recognized by Easy AntiCheat
Steps: How can we find the bug ourselves? Not terribly sure what caused it. Nothing has occurred since it last worked that would cause an issue.

‌

Things tried so far:

Tried opening other games with EAC enabled on them with no problems, this eliminates it being a potential problem with the EAC client
Tried reinstalling EAC client just in case
validated EAC client in Apex system folder to restore any possible lost relative file pathways
deleting security certificate and validating Apex (this force-reinstalls a fresh certificate version)
validating Apex game files through Steam
reinstalling Apex through Steam
reinstalling all relevant drivers
checking for anti-virus conflicts; both EAC and Apex are authorized
restarting PC in-between each step
validating Windows version (is up-to-date)
scan for malware (none found)

Problem started at 10:00 AM EST 5/9/2022 with last functioning login and use of the practice range at 2:00 AM EST 5/9/2022 at which point there were no indications of any issues. Only thing that happened in between those hours was turning PC off, and then back on again.

One additional thing is that I can not open Apex only 99% of the time (likely). It actually opened once and allowed me into the lobby. The interesting part is that there were no buttons on anything, like, I couldn't select matches, servers, change legends, etc. Then it kicked me out with the same error message after about 1 minute. This happened around noon EST and occurred after I initially reinstalled Apex and re-validated EAC. Basically, it can open, under the right conditions; but clearly is having issues even with disallowing access for EAC not being recognized (if I could have gotten into a match, it would have been possible to play without EAC active; this is a potential major security vulnerability).

A possible issue is that the certificate is issued to Titanfall 2, not Apex; but at the same time I am not familiar with how the certification path structures function so this could be normal (picture included with Warthunder's certificate for reference; WT opens and runs fine, Apex does not).

DxDiag.txt108 KB

38 Replies

Replies have been turned off for this discussion

EA_David
Community Admin
4 years ago
Hi, thanks for the detailed post. From my understanding isn't really an Apex-specific issue, but it does pop up for a variety of games that use EAC.

I'm not hugely familiar with this -I've not seen it happen to Apex itself- but I have seen the most common cause for this to be an anti-virus conflict.

You mention checking for this, but we have seen cases in the past where an AV won't properly allow stuff while it's active. So testing by temporarily disabling it may help determine if that's a factor
Tang9374
4 years ago
i am also encountering this kind of problem also. I tried every solution in internet but it does not solved the problem still ☹️
Q_Spice
4 years ago
This error is not occurring in over 5 other games I have installed which use the EAC client. I am confident in the assessment that the EAC client is not at fault here.
AV was also totally disabled when trying that as a possible conflict. It is not the issue either.
This specific error is caused by a misconfigured SSL certificate. Either the certificate issued to Apex is currently wrong, or Apex isn't recognizing EAC's certificate for Apex.
It is likely a network-related error of some sort and may be related to the Saviors update in some way. A few others both here and on the subReddit are having the same or similar certificate issues and cannot resolve them at this point.
Houtzyboy
4 years ago
@Q_Spice Are you able to share which certificates you deleted to force a re-install of a fresh certificate? I can't find anything in my cert manager regarding EA, Apex, EAC, or the like. I found a forum that said to update the GlobalSign certificates but that was unsuccessful as well.
EA_David
Community Admin
4 years ago
Thanks for the extra info.

Can you point to the subreddit thread(s)? Any and all examples can help.
Houtzyboy
4 years ago
@EA_David Issue persists after Season 13 update
Q_Spice
4 years ago
@Houtzyboy It should be under your Steam Directory file pathway

(Drive):\SteamLibrary\steamapps\common\Apex Legends\EasyAntiCheat\Certificates

In there should be a game.bin and game.cer

I just deleted the .cer file and validated the game through Steam. The game recognizes it is missing and reinstalls it upon verification.

This is the SSL certificate file that EAC uses to link their service to Apex (or any game).

Easy is currently seeing it as working and linked, whereas Apex sees the link as broken.
Q_Spice
4 years ago
@EA_David https://www.reddit.com/r/apexlegends/comments/umdifw/comment/i82cbin/?utm_source=share&utm_medium=web2x&context=3

Is the comment I responded to, as well as those here.

At this point, it does not work with the update either, or with reinstalling the game. EAC service persists to work with all other games and EAC itself sees the link between Apex and the EAC client.

Currently the fact that there is a conflict with the x.509 SSL certificate, it is possible that there is a pretty major network vulnerability with the game and/or service.

There is honestly no way to emphasize how critical this issue could be if it is indeed an issue with the SSL certificate for the game.
Edit with a bit of an update:
I can now start the game sometimes and get to the loading screen and compile shaders, terrains, and textures. But trying to go from there into the lobby returns the same error. This worked 2 times before not working anymore with no discernable pattern as to why. It should be noted that this means there is a way to at least somewhat bypass the anticheat currently.
I have also tried to move over to Origin client, but receive the same SSL certificate error from Origin in trying to download and install that service.
Tang9374
4 years ago
@EA_David i think the problem is happened at the titianfall2 certificate
Tang9374
4 years ago
this is the picture of the certificate