Forum Discussion

MuYuSaMa's avatar
MuYuSaMa
4 years ago

A server problem resulted in a misexchange of Heirloom

A server problem resulted in a misexchange of Heirloom， Actually，I dont have the legend Crypto,and my account.Inexplicably, the account used  my heirloom fragment. The server is preventing me from ...
gameplay discussion
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago
@MuYuSaMa To confirm are you seeing the game just spent your heirloom shards on a random legend's item, or you meant to purchase a different one and got cryptos instead?
MuYuSaMa's avatar
MuYuSaMa
4 years ago

If it is caused by personal reasons, I wouldn't call customer service and reach out to the community. But the truth is, I'm the real victim. I would like to be able to file back my pieces or replace them with other legendary heirlooms,such as WRAITH.

It's sad for anyone when something like this happens out of nowhere. I contacted customer service and he said the administrator in the community could help me

I really really need ur help, sir!