Forum Discussion

Not applicable

2 years ago

Solved

apex hacker

After my Apex was illegally banned by hackers, customer service claimed to lift my ban. However, I was unable to match it properly and kept displaying matching status in the lobby. The number of peop...

gameplay discussion

E9ine_AC
2 years ago
@wokeqnmd Hey there, this is not something the forums is equipped to handle. This can only be handled by the Terms of Service teams. You will need to get into contact with them regarding this issue.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

wokeqnmd

Not applicable

2 years ago

I have searched many times and it was EA's customer service who called me here to inquire. I believe that although my account has been unblocked, it is still in a server that only cheaters can access, which has caused my account to be unable to play normally!

E9ine_AC

Hero+

2 years ago

@wokeqnmd I am not sure why they would direct you to the forums. The mods or staff on the forums do not have access to that information. Only 1 team can speak on that concern. That team is the Terms of Service department. Only they can access that information.