Forum Discussion

Not applicable

5 years ago

Solved

Apex legends banned/suspended

My Apex Legends story

I have been playing apex legends when it first came out. I recently moved to PC to play this game. I was having so much fun with some of my friends. I love this game, I always play this whenever I got the time to do so. 3-4 days ago I got banned from the game. It said that I was banned permanently. This frustrated me because I didn't even cheat in the game. The worst thing is that I was in the middle of a rank match with my buddies. We were doing so good that we almost won the game, but in the middle of the match, I got banned and I got kicked out of the game and my buddies lost the game without me there. I was really upset because I wanted to win for them but I got banned instead without a reason. I will attach some stuff where you can see that I am not cheating at all.

gameplay discussion

EA_Mako
5 years ago
Hey @Death_Sakurasou,

I'm afraid we do not investigate banned accounts on the AHQ Forums.

Please reach out to an advisor and they'll be able to take a look at the account and make sure this is reviewed by our Terms of Service team.

You can find more information on this here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

4 Replies

EA_Mako
Community Manager
5 years ago
Hey @Death_Sakurasou,

I'm afraid we do not investigate banned accounts on the AHQ Forums.

Please reach out to an advisor and they'll be able to take a look at the account and make sure this is reviewed by our Terms of Service team.

You can find more information on this here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
thadabber
Not applicable
4 years ago
I’ve put in cases for my account I understand why it has been banned but I thought it was a week ban not a permanent ban I should be suspended rather than fully banned because of hateful conduct this was my 1st offense I feel as if I have been wrongly banned.
thadabber
Not applicable
4 years ago
Sending in cases doesn’t seem to be so affective because they just send back that my account has been actioned correctly when in all views it wouldn’t be in any case. I have a permanent ban on my apex account but won’t be able to get it removed because they won’t far enough in many cases would apply for my behavior. Such as the person that made me have such harsh language against would be the person in my ranked game throwing my games by jumping off the map or even dying off the bat so that he could leave and matchmaking kept giving me the teammate. He kept cussing me and my friend out in chat but I get called out for the punishment when he kept saying words like the words I said to get Permabanned instead of a suspension for a 1st offense player who has never been banned in any game besides this. I feel as if this ban was unnecessary and should at least be turned into a suspension. Thanks EA
EA_Darko
Community Manager
4 years ago
If our TOS team has denied your appeals @thadabber then there is nothing that we can do to change this.

Darko