Community ManagerHi there. Unfortunately, we can't help with account bans over the EA Forums. The best I can advise is submitting a dispute. ToS will investigate the ban to see if it can be overturned. Instructions for that can be found in this article. Thanks!
Thank you for the info. However, I cannot access the appeal page or reach EA customer support at all due to the ban restriction on my account (ID: 0420Joni). The ban was caused by unauthorized remote login/hacking, with no violations committed by me. Regular channels are blocked. Could you guide me on submitting a dispute via guest access or a secondary account, or escalate this to the TOS review team manually? I can provide login logs and ownership proof promptly.
Community ManagerYou'll need to log in to the help site as a guest. Then, start a chat with an advisor. You need to choose an article that has chat support so don't select the option for disputing a ban.
Thank you for the guidance. I followed your steps to access EA Help as a guest and tried to chat with an advisor, but the system shows “Advisor does not support this issue” and blocks further conversation, even when selecting unrelated supported topics first. My account was banned due to unauthorized remote login/hacking, with no violations by me. Regular appeal and support channels are locked by the ban. Could you please advise on specific topic paths to bypass this restriction, or manually escalate my case to the TOS review team? I can promptly provide login logs, ownership proof and all relevant evidence.
Community ManagerTry typing in "update EA account information" in the search box. Go to the article it mentions and there should be the option for chat.
Community ManagerCommunity Manager