Community ManagerYou'll need to log in to the help site as a guest. Then, start a chat with an advisor. You need to choose an article that has chat support so don't select the option for disputing a ban.
Thank you for the guidance. I followed your steps to access EA Help as a guest and tried to chat with an advisor, but the system shows “Advisor does not support this issue” and blocks further conversation, even when selecting unrelated supported topics first. My account was banned due to unauthorized remote login/hacking, with no violations by me. Regular appeal and support channels are locked by the ban. Could you please advise on specific topic paths to bypass this restriction, or manually escalate my case to the TOS review team? I can promptly provide login logs, ownership proof and all relevant evidence.
Community ManagerTry typing in "update EA account information" in the search box. Go to the article it mentions and there should be the option for chat.
How do I resolve this issue when this error appears
Community ManagerPlease follow these steps:
You should now see the option for chat.
Community ManagerCommunity Manager
