Forum Discussion

C0pper_x's avatar
C0pper_x
4 years ago

Ban in apex = Whole account banned

Is this serious, that EA is banning the whole account after being suspended in one of their games? I've been not cheting, only said "I always hated russians" and got pernamently banned for that. I ...
gameplay discussion
E9ine_AC's avatar
E9ine_AC
Hero+
4 years ago
@C0pper_x EA is very strict on their play nice policy. When a ban happens in 1 game it tends to happen for all games connected to the account. With that being said this is not something the forums is capable of assisting with or even looking into the matter. This is only something the Terms of Service teams can access. If you have filled appeals and they have stated the ban will remain in place then sadly it will remain banned.

https://www.ea.com/commitments/positive-play/charter
C0pper_x's avatar
C0pper_x
4 years ago
@E9ine_AC With all my respect, i dont care about getting banned in Apex.
My point is, that my whole account should not be banned.
I've been playing Battlefield 4 for 4 years straight and did not get punished.
My positive gameplay in Apex is big, ive been reciving w lot emails about people being banned after my report.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @C0pper_x,

    The Terms of Service apply to the entire EA Account, so violations of that ToS can indeed result in action being taken against the account as well. 

    If you disagree with an action that was taken, you'll need to appeal this with our Terms of Service team. That is not something we'll be able to review or change at all on the forums.

    • C0pper_x's avatar
      C0pper_x
      4 years ago
      @EA_Mako I did send a two emails, and both of them were answered by a bot as i can see.
      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        4 years ago
        @C0pper_x
        While they may use templates in certain situations to make sure the information being provided is consistent, appeals are reviewed by actual members of the ToS team.

        If they've decided not to remove an action on the account that's not something we'll be able to change either, sorry.

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