Forum Discussion

Jayhawk2024

Not applicable

5 years ago

Solved

Banned for no reason

I come home from work to play some Apex. I log in, queue up for Arena, and get kicked with the message that I have been banned.

I think it's a glitch and restart my game and it is still saying I am banned.

Me being confused and concerned I go and check my email and I have an email from 10:42 (Monday, May 24th) this morning saying I was banned.

Me being even more confused because the last time I played this game was last Saturday night (May 22nd)... After spending $100 dollars on Apex Packs, and 9 days ago buying the lifeline edition...

Me being even more confused because I didn't even hit any good clips or anything so I have no idea how or why I would get banned.

I got no alerts or anything saying someone logged into my account or anything,

Now I am even more concerned because I see so many people saying they are getting any responses back on the ban appeals so I guess rip my $120 dollars I just spent on this game.

gameplay discussion

E9ine_AC
5 years ago
@Jayhawk2024Hey there, It is up to the user to set up proper security for the account. 2 step would of avoided this as it sends a text or email asking is this you trying to log in. I highly suggest doing this and other security measures they offer and for all games in general. So without that being enabled you will not be notified someone has accessed the account.

14 Replies

Irres169
Not applicable
5 years ago
The 2Factor authentication is a must. If they work it out for you make sure you turn it on.
Jayhawk2024
Not applicable
5 years ago
@Irres169 Yes I turned it on.
When I made this account that wasn't even a thing xD.
Jayhawk2024
Not applicable
5 years ago
There is evidence beyond reasonable doubt that my account was hacked (yes I sent in a form with all that evidence)
(In my club log I have wins in Chinese lettering, at a time I wasn't even home.
I can also prove I wasn't home by Life360 logs proving at the time I got two wins in Chinese servers I wasn't even home.)
But I am not here to talk about being unbanned...
I am here to ask if it is even possible to be unbanned from my account being hacked?
I made this EA account a very long time ago with a very weak password and I don't even think that 2FA was even a thing, or I wasn't even old enough to know how to use that.
I have taken the necessary precautions to secure my account. Change password, and enabled 2FA.
The reason I am asking this because this same thing happened to my overwatch account 5 years ago and they saw it was some Chinese guy and could tell I wasn't Chinese and gave me my account back.
TLDR
So I was just wondering if it is possible to be unbanned from an account hack?
MandatoryIDtag
Not applicable
5 years ago
It is possible yes, assuming the evidence provided matches up etc.
There is also a long wait time for the investigation process to be completed so I wouldn't expect a quick resolution to your issue unfortunately.
Good luck bud.