Changes that should happen... Hmm, where to start... For one enforcing the TOS to the fullest with all aspects, it states you may not do but is being done daily. We sure see them throw ban hammers for using certain words as of late. Yet third party users are still allowed to run free using these. This meaning TOS means nothing to any player but using certain words because it seems that is nearly all they are doing.
Second would be actual devs who visit and are active on these very forums. There are enough mods on the site including trusted players who can handle the toxicity of some players with swift action. We need to be heard on the actual game's forums. There should be no reason at all a company only looks at Reddit Twitter and twitch. We as a whole are completely ignored. Even if we voice on Reddit our concerns no devs acknowledge it at all. Unless your some big-name player or streamer we mean nothing. After all a lot of the game modes and ideas are from these forums which are then passed to devs. This shows exactly where their attention needs to be.
Third troubleshooting support teams. Players should not be the ones helping other players with tech issues when there are teams who do this. I don't mind at all helping people by any means where I can. It's the fact that these players only have other players to rely on. There just is not enough actions taken on these very forums other than locking threads or removing them and or suspending players for lashing out in the wrong ways. I know they do what they can i respect them highly. But there just needs to actually be more on these forums than just forum mods. We need people who in-depth know the game and concerns where to start to quickly fix an issue.
I could go on all day about changes that need and should be made. But at 2-year mark what's the point? Been the same from day one.