Forum Discussion

J0HNNYDEP's avatar
5 years ago

Compensation? HELLO?

Hackers hacked the game, no apologies. For several days the game has been lagging, and these 2 days I simply cannot enter it, and again, no apologies or compensation. And then, when many could not go in, everyone was compensated, except me! Shame!

10 Replies

  • J0HNNYDEP's avatar
    J0HNNYDEP
    5 years ago

    I don’t remember exactly, but somewhere half a year ago, it seems, for many, like me, the game did not work for several days, in the end they gave 150 fragments for relics, and I don’t remember something else ... But they didn’t give me anything ... again a shame

  • PogeNoob's avatar
    PogeNoob
    5 years ago
    @J0HNNYDEP Are you paying some sort of subscription fee that you feel you deserve to be compensated? What am I missing out on? :D
  • pandareno1999's avatar
    pandareno1999
    Hero+
    5 years ago

    In season 8, a vast number of accounts were reset to level 1 with all of their customizations gone.  It lasted for a day, maybe two, and they were given some sort of recompense - I thought it was Apex packs but it may have been craft mats.

    It was a nice thing for them to do, but there I see no reason to expect compensation.  You can be hopeful, sure.  But entitled, no.

  • @J0HNNYDEPThe reason they were compensated heirloom shards was because it wasn’t simply a few hours... it was over a month that they were unable to play the game, I am sure you are just fine for not being able to play for a few measly hours although it does seem like they would of at least gave everyone 5 apex packs or some crafting materials like most other games would if maintenance took longer than expected or other unforeseen circumstances happened

  • if the game lags after a hack, which happened due to THEIR fault, then yes, I think you can at least give a free pack as a sign of apology. AT LEAST
  • J0HNNYDEP's avatar
    J0HNNYDEP
    5 years ago
    my friend then got and bought an octein knife, I got nothing, the developers are weird
  • J0HNNYDEP's avatar
    J0HNNYDEP
    5 years ago
    I don’t know about a whole month, but when I didn’t work for several days, my friend was given 150, he bought a knife for an octain, but I didn’t have the same problem ... And the lags after hacking are their mistake!
  • and in general I am not writing for the sake of giving something, I already have cool costumes and relics that I wanted, I am writing because this is unfair! But about hacking the game, is it really difficult just to give everyone a ONE free pack at least ???
  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    5 years ago
    @J0HNNYDEP The compensation that was given was due to people not being able to play for months at a time. It was not a day or two days this was 30+ days of being unable to join the game whats so ever. Some lasting multilpe months. So for this compensation was given out because they was unable to log in and play for that period.

    No company is ever ready for a hack or expecting one. It sucks when these things happen. Looking at it from a customer stand point this was no fault of the company but the fault of some upset users who decided to interrupt game play for millions of players. Had the servers been crashing on their own I could understand being upset and wanting compensation. The blame should not be pushed to them this ruined their holiday weekend. They did not get to spend time with family and enjoy their time with family. They was called back into work to fix this issue on a holiday. So I would be thankful they was able to come in and work on it to get players back up and running.