Forum Discussion

DingDongKiller's avatar
DingDongKiller
2 years ago

EA allowed my APEX LEGENDS data to be stolen

EA has allowed my data to be stolen from me with little to no resolve. Nearly 6 months ago now I had a data breach with my EA originator gmail account, this involved constant sign in attempts from Pakistan and different locations ( I am in the United States) so I took it upon myself to change my email out all together on platforms associated with that email. Everything seemed fine and months went by I logged on yesterday to find that someone contacted EA support and successfully taken all my data and transferred emails just by knowing the creator email that has been taken from me which was no longer on my account. (I hope this makes sense) 

I have lost 2 heirlooms, 150+ legendary skins, and all my hard work and effort into my hobby and it disappeared in an instant. 

I provided EA with payment history detail, my phone number, email, and even screenshots of a conversation the individual had to me from MY EA ACCOUNT claiming he found it on a marketplace and bought it from a site called G2G, EA STILL WOULD DO NOTHING. The individual even blatantly admitted they purchased my account from some site and EA still believes its theirs while it even still has my debit card attached. I still even had my family management account tied into the data that was stolen and limited the THIEF to 30 MINUTE playtime weekly. 

I am still in extreme disappointment that EA has failed me once again all due to not having a creator email and missing one or two questions, I have provided insane amounts of proof that I have and had all the information to my account yet someone has stolen from me and discussed my account TO ME yet that is not proper evidence I suppose. 

If your reading this EA please don't allow someone to slip through the cracks if I can not have my APEX LEGENDS account back at least make it to where they can't have my account do not let a thief win. 

gameplay discussion

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @DingDongKiller  

    I am sorry to hear about your account troubles! I am sure that this situation must have been frustrating for you.

    We can't assist with account issues here on the forums, but our live support team can review this for you.

    If only possible, please secure your account with these steps https://help.ea.com/en/help/account/how-to-maintain-account-security/.  

     

    Then, reach out to our support team via chat: 

    On the EA Help homepage on PC, type 'EA App' into the search bar and select the tile that appears.  

    Select See all help topics.  

    Select the Manage my account category.  

    Select I need help with my hacked account..  

    Thank you for your understanding, and please don't hesitate to reach out if you have any further questions or concerns. 

About Apex Legends Feedback

Give feedback about the Legends, maps, weapons, loot and more in the Apex Legends community forums.33,629 PostsLatest Activity: 4 hours ago