Forum Discussion

Alphabets's avatar
Alphabets
6 years ago

EA user agreement - Rules of Conduct - only covers "text chat"

I was reading the "Rules of Conduct" section, it is all about text chat, but what about voice chat? here are a few lines of that section: Interfere with or disrupt another player's use of an EA Ser...
gameplay discussion
Alphabets's avatar
Alphabets
6 years ago
@Astropithecus_93 In the game if you go to the inventory, you can see there are 3 tabs there and second tab let you see your squad; on the tab/menu that let you see your squad, right under each squad mate, you can see 4 tiny white boxes, one is like a speaker and one is like a text message icon, by clicking on each one of them, you can mute the teammate (text chat and/or voice chat)
Alphabets's avatar
Alphabets
6 years ago

Still there is no clear way to report voice chat. How can you report and prove voice chat harassment when you don't record every single game?

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    6 years ago
    @Alphabets Due to laws all voice chat is recorded and stored in log files for most companies. It has to protect the users from terroristic threats racism and more. Even up to death threats. It has to be recorded for those purposes. What they wont do is tell you if the other party was also banned or suspended. But the evidence of such issues named above must be stored for x amount time.
    • TheReaper24UK's avatar
      TheReaper24UK
      4 years ago
      @E9ine_AC I always get emails from support when they act against someone i reported but it only happens for text chat i receive some of the worst racist abuse ive ever heard from people
      On mics report it and have never received a email from support saying it been acted on
      Dont get why i get so much racist abuse as im not black but im sure if support actually listened to the mic chats there would of been some instant perm bans people saying they hope my parents die of cancer that i die from it slowly and painfully calling me the N word alot apex legends is hands down the most toxic game i have ever played i quit playing for over half a year due to it came back and its seemingly worse and always in ranked and if i quit because i wont earn a score for someone who gets themselves killed thinking theyre rambo then racially abuses me telling me i should die a slow and painful death luckily 2042 is released this week so i can walk away from apex again which is a shame as im reasonably good at it
      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        4 years ago
        @TheReaper24UK
        This thread is actually quite old so I've locked it to prevent further necro-posting.

        That said, as mentioned we're typically unable to share actions that have been taken on someone else's account, however we absolutely do not permit any abusive language regardless of whether it's done via text or voice chat.

        Please be sure to report any inappropriate chat whether that's in Apex, BF2042, or elsewhere, and we'll investigate to make sure the appropriate actions are taken, thanks!