EA. Worst customer service.
Hi,
EA is a company with a revenue of 5.54 billion USD but yet fail to have a complaints procedure in place for my dissatisfaction.
I recently came off live support with a representative who advised me that I could not have a refund or compensation due to them wrongly banning me for over a month on Apex Legends because I had "weak" credentials on my account with no heads up or anything.
I was made to feel like I was in the wrong and that I should have known that I could get banned for "weak credentials" when in actual fact, they were in the wrong for not contacting me to resolve it or offering me compensation for a loss of a month towards the battle pass (which I had paid for).
I won't be spending any money further on this game and don't recommend anybody else does. Their customer service is utmost horrendous with horrific reply waiting times.
How would I go about logging an actual complaint that would get somewhere? Any ideas.
Thanks,
BB4HSENSAI
Hey @BB4H_SeNsAi,
Sorry to hear about this situation, though I'm glad you were able to get the account back here.
Just to clarify a bit more on this situation, an account would not be banned because you had weak credentials. The account would be banned because it was being used for activity that violated our User Agreement.
After this was appealed and the action was reviewed again, the Terms of Service team was able to determine that activity was linked to someone else gaining access to the account. This let them remove the ban after determining that you were the one with control over the account again.
That's where the credential reset comes in, as those would have been reset to help ensure no one else could get back into the account. I'd also recommend making sure you've gone through these steps to help prevent anyone else from being able to gain access in the future, if you haven't already done so.
As far as a complaint, you would need to reach back out to an advisor and let them know you'd like to leave a complaint for how this issue was handled. They will be able to submit a complaint on your behalf, though that's not something we can do via the forums. Hope that clarifies things a bit more.
