Event skin does not match icon
APEX LEGENDS IS DEAD. NOT A SINGLE LINK LEADS TO ANY LIVE SUPPORT. Nothing like them letting us know they really don't care anymore besides removing every single avenue for getting any real help from ea on anything apex related. Every single link loops back to community help or their "ea help ai beta" which once you ask a single question it can't answer it says, "ask another question i can actually help with" NO I NEED LIVE SUPPORT. Absolutely ridiculous. All started because I was rewarded an event skin (psychedelic surge prowler skin) that is broken and genuinely looks nothing like the thumbnail icon, proving its broken. Low and behold there's not a single active help link on any ea help page for apex legends.
[CM - Edited title for CAPS, clarity]
Hey @seamspend,
It's absolutely still possible to get in touch with support, sorry to hear you've been having some trouble doing so.
This page has some steps you can take to get in touch with an advisor, while this page clarifies what our advisors can help with as well. As you've noted, The Help Q&A Bot can only offer solutions from our help articles. It can't connect you to an EA Advisor.
With that said, if the option you're selecting from the help site is not one our advisors can assist with, it will not give you the option to contact them. In this case our support is not able to change event skin icons or grant a different skin, which is why this issue would not give you the option to speak with an advisor.
Instead, this would be something that would need to be reported as feedback or a bug. Each of these options are done here via the forums, so you've mostly gotten to the right place in the end here!
While we are not able to exchange any skins or cosmetics you've received, if there's an icon that doesn't seem to match the actual item we can absolutely pass that along for the team to investigate. Was there another issue you'd found with this skin aside from it not matching the icon?
