Hacked and banned
My account was hacked ive spent £100s on the game it’s self, and spent hours playing the game I’ve been through all ea for them to email me saying it’s been used to cheat you are banned, I haven’t us...
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Already done all of those things mate
still no joy getting unbanned
I haven’t done anything and like I say spent a lot of money on my account just want to know if there is anything else I can do ?
Seems so unfair when I have spent a lot of time and money and ea seem like they just don’t want to help
I am sorry that your account was banned for a violation that you presumably didn't commit but it has little to do with EA dont wanna help. Its all about practicality. Imagine the thousands of unban pleads that EA receives every month. "My brother played on my account and cheated", "I played on an internet cafe and forgot to log out", etc. Sure; you can show that someone logged on from other IPs but thats just a click away on your VPN.
So the only plausible way to deal with all such cases is too clearly state that its the account/hardware from which the violation occurred that is banned and NOT the physical human doing it. And I dont want to sound harsh but the 2-step verification method is secure enough to prevent all kind of "normal" hackings of accounts.
Understand that completely I have explained to them
there was an add on Facebook saying connect you ea account to twitch receive a free pack did so never receive a pack didn’t think nothing of it the next day account got cleared. My account was hacked I wouldn’t plead for my account back if I did nothing wrong
This is what I put my details in which resulted in been hacked
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- EA_Mako20 days ago
Community Manager
