Forum Discussion

4 years ago

Hackers able to unban themselves

Over the past couple of moths, strange things have been going on on my Origin/Apex account. First thing that I noticed is that someone has been playing legends I never play, the said legend would be...

gameplay discussion

OWreject

4 years ago

bump

EA_Mako

Community Manager

4 years ago

Hey @OWreject,

This situation would definitely be pretty concerning, so I wanted to try and clarify what's happened here.

Just to be clear, it's definitely not possible for anyone to be unbanned without going through our Terms of Service team.

It looks like that's what happened in this case. I'm showing an email explaining what you'd need to do to regain access to the account was sent out about 17 days ago, though it sounds like that may have been missed.

Since that was resolved pending an action on your end, the case was closed at the time. With the more recent contact, an additional appeal would have been closed as a duplicate since the situation had already been resolved, pending that last action on your end.

If you're still unable to access the account, I'd recommend going through all the security steps here before reaching back out to an advisor.

OWreject
4 years ago
The issue here is that all these steps have been performed. I did not lose access to my account, but someone else also has access alongside me. Someone is able to know my password no matter how many times I've changed it. I changed the password more than 5 times, I'm using login verification already. I am playing form a trusted device only, which is my PC, and yes I have reinstalled my windows to make sure I am not compromised on my own device. It is after reinstalling windows that I changed my passwords for my emails and the games. The only thing I haven't done is add a secondary email, which I don't know if it will help me much in this particular case.
As I said, someone is not only able to always use my account, no matter what the password is, but the ban has been magically lifted. I believe that if it was lifted by ToS team, I would get some kind of notification, and wouldn't notice any playtime from the hacker, which I did.
Now try to tell me again that this isn't simply a hacker being able to do whatever he wants, and tap into your servers, and you guys not being able to do anything with it.
Zokenzii
3 years ago
hey bro.. i litery have the same situacion.. but not hacked when used from my son.. i banned permently,i try to explain the situacion and not work.. and i try many things to text EA but nothing..can i ask you now can you help me about this pls, i play whole life fps games and never cheat..now i have 8 years old son and he install some program for his little games and that happend..
- EA_Mako
  Community Manager
  3 years ago
  @Zokenzii
  
  If your account has been banned, please reach out to our Terms of Service team with these steps.
  
  We're unable to review these on the forums, and as discussed earlier in the thread an appeal through our Terms of Service team will be the only way to have an action reviewed. These cannot be removed by anyone else.
  
  This thread is a bit older so I'll be locking it here as well, thanks!