Forum Discussion

TCG_XIKE's avatar
4 years ago
Solved

I bought apex coins but it has not been sent to me for 24 hours

The currency I bought was to buy the game pass. But the season is over and I haven't received it yet. And the purchase took more than 24 hours. I actively contacted you but didn't get any feedback. Can I get a refund or send it as soon as possible my apex gold coins

  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @TCG_XIKE,

    In this case I'm showing replies were sent to each of your past cases, so if you hadn't seen those come through your inbox, it may be worth checking any junk, trash, or spam filters to see if those may have caught the replies. 

    You should also be able to check your case history here to view previous responses or resume a case if you need to continue the discussion.

    If you're not finding that or are still running into trouble, please feel free to create a new case and our support team will reach back out. You can also speak with them over Twitter or Facebook instead if either of those are options for you.

15 Replies

  • And my current demand is to complete my order or return my money

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @TCG_XIKE
    You'll need to speak with support for that, as we cannot make any account or transaction changes on the forums.
  • I've tried my best to get in touch! But for 4 days my account has not changed and reply to my messages

  • I've tried changing browsers and let my friend use his computer to contact you. But there's no reply to a message. Otherwise, the community won't be found

  • Sad fact is EA scammed you, and they don’t really care if you get mad or not, they have thousands of people they make money off of :/