I can't find human help
My Apex account was registered with the email address from this forum. However, due to some unknown reason, I haven't logged in for a long time and it was banned. The customer service informed me that it was banned on February 10th for cheating, but I myself didn't log in during that period. After learning that my account was banned in March, I immediately sought help from the game's customer service and tried to establish a case to request unban. But now, after multiple attempts, I can no longer reach the human customer service or create a case to lift the ban on my account or check my account information. I'm suspicious of the logins on February 10th and in January because I didn't log in during that time. Moreover, I found that the login times on the two platforms in EA's official data are inconsistent. I suspect that these logins were not done by me, but currently, I can't reach the human customer service to check my information. I want to know if someone has stolen my account through some means. My biggest problem now is that I can't contact EA help. I can't find human customer service on the EA help website or log into my account, and the cases I sent recently have received no response. I urgently need your help now.
[Superuser edit: removed screenshots showing IP Addresses]
800811mmp Unfortunately bans cannot be handled on the forums.
You would have to contact the EA TOS Team regarding your ban, (in which you are able to appeal your ban up to 3 times). However, since you had been told to "not expect anything further", (as shown in one of your screenshots), that does mean that the ban will be upheld.
Note: I had removed any screenshots that were showing IP Addresses, as sharing personal information, (be it yours or someone else's), is against the EA Forums Rules & Guidelines)
