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800811mmp's avatar
800811mmp
New Novice
7 days ago
Solved

I can't find human help

My Apex account was registered with the email address from this forum. However, due to some unknown reason, I haven't logged in for a long time and it was banned. The customer service informed me tha...
gameplay discussion
legends
  • Midnight9746's avatar
    Midnight9746
    7 days ago

    800811mmp  Unfortunately bans cannot be handled on the forums.

    You would have to contact the EA TOS Team regarding your ban, (in which you are able to appeal your ban up to 3 times). However, since you had been told to "not expect anything further", (as shown in one of your screenshots), that does mean that the ban will be upheld.

    Note: I had removed any screenshots that were showing IP Addresses, as sharing personal information, (be it yours or someone else's), is against the EA Forums Rules & Guidelines)

800811mmp's avatar
800811mmp
New Novice
6 days ago

When you banned my account, you didn't notify me, nor did you inform me by email. When I checked on the official website, there was no reason given. The first time I set up a case, it wasn't reviewed. I only had two chances to appeal my account. By the time I figured out why my account was banned, I had already used up both chances. When I wanted to appeal again, you just kept replying with the same template, never changing it. What else can I say? I have no way to contact you. Even the customer service representatives don't have the authority to unban my account. And I only have two chances to contact them. Once I used them up, I can't even find a customer service representative now. I want to check my account information and verify if there was any login from a different location, but I can't do it. Is this how EA handles things?

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