i cant gift battle pass

Product: 顶点传奇
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3060
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Aphelios0111
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Ceilingplayer,WWH3804RO,
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? 1
Which Legends were your squad mates using (if applicable)? 1
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. 1
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. 1
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 29/12/2023
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The gift keeps circling, and after a long time, it will prompt
What should be happening instead? 1
Steps: How can we find the bug ourselves? Query records for reissuing or returning tokens to me

‌

I gave gifts to my friends, but they didn't receive them,The gift is a 100 pack event and a robot black memory bundle