Community ManagerHi, @ZNT746
First off, thanks for pinging this our way! We passed this along to those in charge of the website so they can fully review the description of heirlooms. In regards to your request, our Live-Support staff does not have any way to swapping out the heirlooms for players which is why the Advisor referred you here for feedback purposes. There are certain features in tools designed to handle specific type of requests that are sent their way, since there aren't any outstanding issues with the heirlooms sets in game themselves and this is more related to a description on a site, it's unfortunately outside of the scope of what our staff can assist with. There have been additional heirlooms added to the game and going forward we anticipate more to be added over time, thus you'll have more opportunities in the future to set your sights on the Wraith set.
Basically they’re saying tough crap. After spending 500$ on the game you get what drops for your heirloom and that’s that. I personally think after dumping that much cash into the game we should be given the choice what one we’d like to have.... you guys should look into that for the future. When it comes to that type of cash... no one likes rng.
It's EA bud. They'll never give you the opportunity to unlock something by choice, because then it'd skew their profits. If you get the heirloom you want by choice after 500 dollars, wheres the motivation to spend another 500 dollars to unlock another heirloom? Since it's random, they'll have people spend up to 1500 dollars if they don't get the heirloom they want. Why people would even bother with heirlooms is beyond me.
Community Manager
