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DdLrsboy's avatar
DdLrsboy
Rising Newcomer
6 months ago

I would like a refund for the Apex Coins I purchased on Steam.

I mistakenly purchased 1000 Apex Coins when trying to buy the Battle Pass. I should have directly purchased the Battle Pass instead of buying the coins to unlock it. Can I get a refund for these 1000 Apex Coins?

I contacted Steam's customer service, and they informed me that I need to reach out to the publisher of Apex Legends. However, EA's customer service told me that since the purchase was made on Steam, they are unable to process the refund.

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hello. As our support mentioned to you, we cannot issue a refund due to the purchase going through Steam. You'll need to contact their support again to see if they can help.

  • ATMcert's avatar
    ATMcert
    Seasoned Newcomer
    5 days ago

    Ok i have a question because I've been dealing with purchases not being received and have been going back and forth with ea for over 10 days just for them to tell me at the end that they cant give me my apex coins at all. If steam refunds me for those purchases will my account be banned despite showing proof to both ea and steam that i have no received my purchases. I talked to steam about it but they are trying to refrain from doing so because they are afraid i will be banned and if that's the case there is nothing that they can do about it

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