Hey all, if there is a ban on your account then you will need to speak with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
They are the only ones who can assist you.
Darko
Dear Darko,
if I am responsible for all actions taken on my account, the TOS should be responsible to make decisions based on fact not interpretation.
e.g not to take a word that has no bad meaning and make their interpretation. To do otherwise should merit EA as a company to not be allowed to have in-game chat functions as the TOS team is neither fair with their decisions nor responsive for their appeals
Its exactly that the automatic ban system for the chat is doing. Its not interpreting the context; it just detect certain words or variations close to those word and flags you for it. I am not 100% certain of this but MOST LIKELY; you also need a teammate to report you for it for the system to actually punish you. I have been temporarily banned for saying "I didnt have any fword ammo", i.e just a swear word when playing with randoms but when I play with a premade trio, we type things to each other sometimes much worse than that without getting banned. But perhaps its just disabled if you play premade trios. FACT WAS: certain prohibted words were said from your account. No interpretation at all needed.
Look at it this way:
It was not you who was banned, it was the account from which the bannable offense was committed from. Totally fair and the only way to handle such matters, both prohibited chat text and hacks/cheats. Imagine hackers getting a free out of jail card by just saying "it was my little brother who doesnt know any better" =)
Hacking is not comparable to swear words in my humble opinion.
the chat words that were inputted were “knee,” and “grenade.”
in seperate messages. Interpreted as only what I can assume is a similar sound to a variation of the N word.
when my nephew was instructed by the other players to type in two simple words that even had difficulty understanding the gimmick of, I don’t believe that no longer constitutes a bannable offence, especially when my nephew said those players were cursing, calling him names, etc.
Do you believe in the real world people should also get the same punishment for not wearing a seatbelt vs. driving drunk?
I offered the TOS team to suspend the account for up to 1 YEAR, which I strongly believe is a more than sufficient punishment for any swear but for the words “Knee,” and “Grenade,” there is no world I believe a 5 year account should be banned for that.
I totally agree that Respawns rules are silly. I think its ridiculous that you get banned for words other than pure hate speech, sexism and racism, in a game where the main goal is to shot other humanoids in the head =) This especially now since, just like you mentioned, the voice chat is literally no mans land. You can recite Mein kampf without getting banned hahaa.
My comment was more about the general responsibility of your account etc etc. So if your nephew had written something else, like for instance a word thats very similar to the nword but actually means someone who complains alot, then I would undrstand the bann since it doesnt matter who is behind the computer. But knee and grenade seems very strange. No memes or anything if you google it.
Those times Ive been banned for "chat abuse", they mailed me the chat logs.. Did they really send a mail something like
"
HERE'S WHY:
While reviewing your account, we saw:
Apex Legends
Your name: Knee
Your name: Grenade
We consider this to be Hate speech.
"
Then I understand your frustration
