Level 500, no heirloom shards

congratulations on level 500, join the club. As i too had to find out, it's opening 500 packs, not 500 levels. But i must say, i find it questionable marketing strategy to not even reward the players, who spend completed all battlepasses of all season and all events challenges, not even 1 heirloom of their favorite character. Of course now that EA is envolved i find it more something you can expect. Unless you pay, you won't get anything.