Missing Apex Coins after redeeming Xbox code
**“Hello, I am playing Apex Legends on PC, but I redeemed an Apex Coins code on Xbox. At the time I redeemed the code, my Xbox account was not linked to my EA account yet. Now I have already ...
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EA_QueenBee
Community Manager
Community ManagerIn that case, could you try launching the game from your Xbox? It could be that it needs to "catch" the coins added to your account by having you start it there.
I already tried launching the game from both the EA App and Steam, but the coins still haven’t appeared in my account.
- EA_QueenBee
Right, but if you redeemed the coins on your XBox you'll need to start the game there to see if they come through. Often players playing on Steam redeeming coins on the EA app will need to start the game from there too so it properly updates the wallet.
So what do I need to do? I don't have an Xbox console
hello ?
EA_QueenBee Hello, I’ve been waiting for a resolution for a very long time. It’s been 13 days already and I still haven’t received my money. I want my money back.
- EA_QueenBee
Hey zooaunzoo1,
If you want a refund, you'll need to reach out to the retailer where you bought your code.
As for not owning an Xbox, do you have a friend who does that can let you log in with your details to start up Apex to see if that makes them appear? You can always try reaching out to our live support team, but I fear that they'll tell you to start the game via an Xbox as well.
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