Forum Discussion

1 year ago

Solved

My account got banned

My account got banned for no reason and a new one got banned after 1 day. I had a secondary account that I don't use that much, one day I decide to play again and no issue but the second time I ge...

gameplay discussion

OldTreeCreeper
1 year ago
@Darius_Segundo

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

It is my understanding that you can appeal a ban a number of times, up to 3.

OldTreeCreeper

Hero+

1 year ago

@Darius_Segundo

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

It is my understanding that you can appeal a ban a number of times, up to 3.