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iDeathSnip3r's avatar
iDeathSnip3r
5 years ago
Solved

My account was hacked and now im banned for cheating,new account getting chased?

My account was banned for cheating when someone just breached it and use cheats, i got banned for this, i post it on help.ea.com but nobody really help me yet, now i decided to create a new account, ...
gameplay discussion
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @iDeathSnip3r 

    If you're seeing odd activity on your account, it would be best to contact an advisor so they can make sure your account is secured. To do that, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@iDeathSnip3r 

If you're seeing odd activity on your account, it would be best to contact an advisor so they can make sure your account is secured. To do that, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

iDeathSnip3r's avatar
iDeathSnip3r
5 years ago

on help.ea.com they said i need to post the problem on this forum page, and you now tell me i need to post it on help.ea.com ? i dont understand..??

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @iDeathSnip3r 

    What I'm saying is that you need to contact support through one of the methods I suggested. We can't help with account issues through Answers HQ.