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RHC_QHU777's avatar
1 year ago
Solved

My apex account has been suspended, and I seriously protest this,

My apex account was banned, and I protested this seriously. After the guidance of the ea team staff, I came here, and my account was cheated after being stolen by a Chinese ip address and was banned. I submitted my login history, which clearly shows that I did not log in at all during the cheating date, let alone cheat. After many appeals, the apex team still did not make the right decision. I participated in algs, applied for and passed the ea review to obtain the apex custom room code. These resumes only wanted to show that I had no motivation to cheat at all, while the apex team forced me to prove why I did not cheat, even I submitted my login history. This is the key to me not being able to cheat, and it's unbelievable that the apex team still won't lift the ban

Edit: Removed image showing email addresses. Please do not post any identifying personal information on public forums. -CM

  • EA_Aljo's avatar
    EA_Aljo
    1 year ago

    @RHC_QHU777 

    We can't help over Answers HQ. Only ToS can investigate an account and possibly overturn the ban. You can submit up to 3 disputes. So, if you haven't used up all 3, you're welcome to submit another dispute. ToS will perform another investigation and let you know what the outcome is.

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