Forum Discussion

1 year ago

Solved

My APEX ACCOUNT WAS BANNED

Hello,

I am a former player of Apex Legends. My account was suspended in October 2023, and since then, I have contacted EA Customer Support multiple times via email but have not received any response. For some reason, the 1:1 chat button is not appearing, making it impossible for me to submit a direct inquiry.

I kindly ask you to check my Apex Legends account to find out why it was suspended, and if possible, to lift the suspension. Alternatively, please provide me with a direct phone number or email address to contact the EA Customer Support team.

I sincerely hope I won’t receive a generic response directing me to the EA website without any actionable solution.

Thank you for your help.

gameplay discussion

OldTreeCreeper
1 year ago
@ONECYCLE1 Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you. Live chat cannot help you, nor is there a phone number to contact.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

It is my understanding that you can appeal a ban a number of times, up to 3.

Did you use the correct email?

5 Replies

OldTreeCreeper
Hero+
1 year ago
@ONECYCLE1 Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you. Live chat cannot help you, nor is there a phone number to contact.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

It is my understanding that you can appeal a ban a number of times, up to 3.

Did you use the correct email?
ONECYCLE1
1 year ago
I used the correct email address, but I have not received any response at all.
ONECYCLE1
1 year ago
@OldTreeCreeper
I used the correct email address, but I have not received any response at all.
OldTreeCreeper
Hero+
1 year ago
@ONECYCLE1

You can directly message TOS here:

https://help.ea.com/en/solutions/?product=ea-account&category=manage-my-account&topic=dispute-ban-suspension

Instructions screenshot for you:
Midnight9746
Hero+
1 year ago
@TheIceDragon96 EA/Respawn does care and the link provided by @OldTreeCreeper is indeed where you can contact the EA TOS Team.

For more information about account locks, bans, and suspensions, (and where you can contact the EA TOS Team as well), click here, (which also directs you to the same place that @OldTreeCreeper did).

A quote from the link I've provided:
How to appeal a lock, ban, or suspension

If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision.

To appeal, contact us here, fill out the webform, and select Send.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake. Our advisors can no longer transfer cases to our Terms of Service Moderation team.