Forum Discussion

800811mmp's avatar
800811mmp
New Novice
5 days ago

My inability to get help from eahelp

Dear Ea Forum Moderator,

 

I am writing this email to seek your assistance and hope that you can help me solve the problem I am currently facing. Recently, I have been trying to contact Ea Help's customer service team via email, but my email has been repeatedly rejected or returned to me without any response. I have tried sending emails to multiple email addresses provided by Ea Help, but all emails have been returned to me with the message that my email address has been blocked or restricted.

 

I have carefully reviewed my email content and have not violated any rules or regulations. I have also tried to contact Ea Help customer service through other channels, but have not received any response or assistance. This situation has caused me great inconvenience and distress. I hope that Ea Help can provide me with a reasonable explanation and solution to this problem as soon as possible.

 

At the same time, I would like to remind Ea Help that customer service should provide timely and effective communication channels and services to ensure that users can obtain help and support in time when they encounter problems. If Ea Help cannot provide such services or channels, it will cause unnecessary tr"My email is the same email associated with this current forum account."

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hello. Can you give me some more details on what the issue is that you're contacting support for? Also, are you opening a case and using the email contact option or are you directly emailing someone? You should be communicating through the case and not by directly emailing an advisor.

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