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1355338581's avatar
1355338581
5 years ago
Solved

My Steam account was stolen，My apex account was blocked

My Steam account was stolen，Cause my apex to be detected and shut down using third-party software，I have complained many times.But it doesn't solve the problem，I put a lot of time, energy and money i...
gameplay discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @1355338581 do you have a ban on your account?


    Darko 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

You will need to speak to our Terms of Service team @1355338581.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

 

  • 1355338581's avatar
    1355338581
    5 years ago
    @EA_Darko EA terms of service team replied to me, please do not look forward to further reply on this matter.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @1355338581 if our TOS team has denied your appeals then I'm sorry to say but there is nothing more that we can do to assist on AHQ.


      Darko 

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