Never put trios up against people who solo queue

My APEX account cannot choose weapon skin, hero skin. Moreover, tokens and gold coins are not displayed, but they can enter the game to play. Please settle it for me as soon as possible, thank you very much. I love APEX very much. It is very normal for me to play other accounts, but my own number has this problem,I am a player from China and I cannot contact customer service here. If you can, can you help me solve this problem? Please.