Forum Discussion

s0apt0ken's avatar
s0apt0ken
5 years ago

No coins glitch

When I purchase apex coins worth over $20, the coins will not show up. I play on Xbox and because of this glitch, I have already wasted my yearly Microsoft refunds. Please fix this glitch.
gameplay discussion
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @s0apt0ken,

Please try the following steps to help the coins show up for you..

  1. Try quitting out of the game completely, then restarting it.

  2. Powercycle your system, then check your game again as @MoNosDirtyGaming suggested.

  3. Check the current server status for both your game and your platform. If there are issues with a game or the servers when you’re looking for an item you’ve purchased, the transaction may not go through or the item may not come through until the issues are fixed.

  4. Wait 24 hours from the time you made your purchase to see if you get it. This is because it can take time for a purchase to go through and for the items you’ve bought to show up in-game.

If you’re still missing the coins after 24 hours, get in touch with Microsoft or Sony, to make sure your transaction went through. If the transaction did go through, contact us with your proof of purchase.

- EA_Lanna

s0apt0ken's avatar
s0apt0ken
5 years ago
@EA_Lanna I've tried all of these things, but none of them are working. Is there another way I could receive those coins.

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