Forum Discussion

5 years ago

Solved

Please Help

Awhile ago, My account ([edit: email address removed]) (D3LTA140) PC Apex legends account was banned for "cheating". although I received an email about it, I was not told specifically how I cheated, or why I was banned. I, having not cheated ever at apex legends, filed a claim in early/mid February. The response online said I would receive a reply from an EA representative in 2 weeks. It has been a month, and I have not received a reply.

I have not only invested Money into this game, but countless hours as well, and Im wondering why I have not heard a reply from EA, or what else I can do to contact EA to Unban my account that never should have been banned in the first place

Case ID

#75963929

gameplay discussion

EA_Barry
5 years ago
@D3LTA140

Ban appeals are taking longer than usual currently due to a relatively high number of cases.

If you have already followed the steps below, we will need you to wait for our response.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

2 Replies

DeeJayChrxs
5 years ago
2 weeks ago I was wrongly banned from apex legends. I looked on the forums and seen that there's others waiting months for a response on their bans and not getting anything but some random bot. I also put in a case for a wrong ban and they said it would take 2 weeks to reply, haven't gotten a single thing since then. Whatever Bot Admin that's going to reply to say they cant help, none of you guys are helping at all. You put your players in a ban loop because your cheat bot is flawed to hell. i expect a full refund of my battle pass purchase as i got banned about a month after i bought it and its almost over.
EA_Barry
Community Manager
5 years ago
@D3LTA140

Ban appeals are taking longer than usual currently due to a relatively high number of cases.

If you have already followed the steps below, we will need you to wait for our response.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.