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zedzc's avatar
zedzc
Not applicable
5 years ago
Solved

Question: How to get the ban details from EA Terms of Service teams?

Sorry to disturb you, but I got a Ban from Apex Steam on August 21 without any information. I'm pretty sure that I'm not using a hack at that moment. Fist of all, I need to make some claim. I'm not...
gameplay discussion
  • EA_Mako's avatar
    EA_Mako
    5 years ago

    Hey @zedzc,

    I'm afraid we're unable to provide more specific information about our detection methods as that would help those looking to bypass those systems.

    The most we're able to provide would be the general category mentioned initially.


    That said, our Terms of Service team will review our records for everything that led to this account action if you submit an appeal. If you've already done this once and have heard back, you're welcome to submit another to have a new member of the ToS team review that action again.

    The ToS team is the only one able to look into this further and we won't be able to change their decision in these matters or provide any additional information on the forums.

zedzc's avatar
zedzc
Not applicable
5 years ago
@LaughingSharko sry, but I still don't know what reason why...Could you please explain more for me? Thx..
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @zedzc,

I'm afraid we're unable to provide more specific information about our detection methods as that would help those looking to bypass those systems.

The most we're able to provide would be the general category mentioned initially.


That said, our Terms of Service team will review our records for everything that led to this account action if you submit an appeal. If you've already done this once and have heard back, you're welcome to submit another to have a new member of the ToS team review that action again.

The ToS team is the only one able to look into this further and we won't be able to change their decision in these matters or provide any additional information on the forums.

  • zedzc's avatar
    zedzc
    Not applicable
    5 years ago
    @EA_Mako Well thx, but it's already the second reply from ToS. I still think it's incorrect to mark me as cheater.
    And they said they have the video and screen shot to show me as cheater, will that be able to help those looking to bypass those systems?
    Still it's not a answer to me, I'm not sure why it's marked as solved.

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