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K9X_Anas's avatar
K9X_Anas
6 months ago
Solved

EA support team block me and same answer , need help

I have noticed that the issue of automated responses from your side is recurring, as I have received this reply multiple times: 'Please do not expect further responses on this matter.' Therefore, I k...
gameplay discussion
  • EA_Mako's avatar
    EA_Mako
    6 months ago

    Hey @K9X_Anas,

    I'm afraid if our Terms of Service team has reviewed this multiple times and declined to remove a penalty, that will be final.

    This is not something we're able to change here on the forums or anywhere else aside from the normal appeal process. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
6 months ago

Hey @K9X_Anas,

I'm afraid if our Terms of Service team has reviewed this multiple times and declined to remove a penalty, that will be final.

This is not something we're able to change here on the forums or anywhere else aside from the normal appeal process. 

K9X_Anas's avatar
K9X_Anas
6 months ago

What I would like to request is a reduction of the penalty instead of a permanent ban. I understand all the rules and regulations. Please understand my situation and how losing my account in this way could cause me severe stress.

@EA_Mako  please man help me with that , i dont know what shall i do else 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    6 months ago
    Hi @K9X_Anas,

    If our Terms of Service team declined to make any changes including a reduction, that won't be something we can do here either, sorry.
    • K9X_Anas's avatar
      K9X_Anas
      6 months ago

      Please, my friend @EA_Mako , tell me what to do. Should I wait for some more time? Is it possible for the account to be restored automatically after a certain period? Can I send an apology message to the person I offended? For heaven’s sake, please tell me what to do—I am in a desperate situation

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        6 months ago
        Hi @K9X_Anas,

        If the account has been permanently banned and our Terms of Service team has declined to make any changes or remove the penalty, there is nothing else to do.

        There will be no way to remove or change the ban on this account, and we have no other options to try and change this aside from our Terms of Service team, who has already made the final decision.

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