Forum Discussion

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: link a new steam accout after i unlink an old one

Hi, @yangshford 

This is currently a limitation to account linking. Please see this below:

Unlink your Steam account from your EA Account

Once you unlink a platform account (like Steam) from your EA Account and link it to a new one, you cannot unlink it again for six months. Make sure unlinking is the best choice for you and that you understand the risks before you follow these steps.

More information here: https://help.ea.com/en-in/help/pc/troubleshooting-ea-games-on-steam/

6 Replies

  • yangshford's avatar
    yangshford
    5 years ago

    sorry, but you may not understand what  my problem is.

    i mean i  just cant link my origin account to a new steam account. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @yangshford 


    This is currently by design I'm afraid.

    Once you unlink a platform account (like Steam) from your EA Account and link it to a new one, you cannot unlink it again for six months.

  • yangshford's avatar
    yangshford
    5 years ago

    Although in origin platform it shows I have no connection with my initial steam account, when I tried to link it with my new steam account, it said my origin account was still linked to my initial steam account.


    [Removed image - CM]

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi, @yangshford 

    I removed the image because it contains personal account details that you will want to keep private for account security reasons.

    We unfortunately are limited on the forums with what we can do for account related requests for security reasons. I must ask you to get in touch with our Support via these options below for further assistance. They will need to verify account ownership prior to making any changes, however based of what I'm able to gather right now it's likely you will not be able to link a new Steam account to the Origin account due to what I mentioned above. 

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/