The anti-cheat system mistakenly banned my apex account
My account was banned by mistake, I am a master and put a lot of effort into the game, I made sure I didn't violate any of ea's service rules, I appealed to the service team five times, all of which show your account confirmation Cheating, my account is worth about $200, maybe it's racism? So ea banned my account. Is it different from what you advertised? I will send an email to your legal department. If it is not resolved, I will file a lawsuit. Of course, I hope you can help me solve this wrong ban.
Hi @BLG_Rilakkma,
We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.
If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations we have a few Help Articles below that provide further details.
- How EA bans and suspensions work
- How to get more information about my ban or suspension
- Investigate your banned or suspended account
Thanks!
