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MatianTheLegend's avatar
MatianTheLegend
5 years ago
Solved

Unable to unlink Steam account

Hello,

I have ran into an issue with logging in to the wrong Origin account on my Steam profile and have become irreversibly stuck.

My main Apex profile that I have bought all of my packs and bundles on is currently not linked with my Steam profile, instead it is another account that has nothing.

I have called and chatted with EA support on the issue to try and correct the issue but I am being told that there is no way, not even deleting the incorrect Origin account, to remove this link.

Since this is apparently the case, I have no option or recourse to login to my account or re-link the accounts and thus I am forced to use the Origin client instead.

Is there ANY way of ever changing the profiles that are bound to the Steam account?

Thanks!

gameplay discussion
  • MatianTheLegend's avatar
    MatianTheLegend
    5 years ago

    Called back again today and this has been resolved, thanks!

    There are some stipulations to the removal but as long as you don't have any data to lose on the current account for progress, you should be able to call and have the accounts unlinked now.

5 Replies

  • MatianTheLegend's avatar
    MatianTheLegend
    5 years ago

    Yep, this is exactly the same thread that I found with these results.

    From my conversation with a support rep at EA, it seems that they are able to remove any links from accounts that do not have FIFA or Apex accounts tied to them.

    Unfortunately, even if you log in to the game with the wrong account, it creates an Apex account if you didn't have one before and thus cannot be removed.

    I was going to try to attempt to contact Respawn to see if they could remove the Apex account off of the bad account, then I would assume that EA could remove the link.

    I have not found any contact information for Respawn and the other support reps have told me that they can't do it because the option is not there/greyed out.

  • MatianTheLegend's avatar
    MatianTheLegend
    5 years ago

    Called back again today and this has been resolved, thanks!

    There are some stipulations to the removal but as long as you don't have any data to lose on the current account for progress, you should be able to call and have the accounts unlinked now.

  • 7xsammyy11mo's avatar
    7xsammyy11mo
    5 years ago

    So my origin account has everything and it was linked to the wrong steam. If I want to remove that steam account from my origin, does the data for my origin account get wiped or any data loss? (like skins and stats)

  • agazenbeastjM's avatar
    agazenbeastjM
    5 years ago

    There's a quick fix for that idk if u already know about it but i also linked a wrong origin account to my main steam account and all i did was going on myaccount.ea.com from the wrong origin account and unlink steam. Then u just have to install the game again and u get to bound a new account. Gl

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